Reference

herobola Legal: access, privacy and account rules

herobola sets out the rules behind account access, wallet records, cookies and your rights in one Legal page.

Access depends on local lawPrivacy and cookie controlsAccount record requestsWallet status checks
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herobola herobola Legal: access, privacy and account rules
POLICY HELP

Three routes for Legal questions

A clear support route matters when a Legal question affects your account or wallet record.

Policy clarification Use the policy support path when a clause about access, account closure or permitted activity is unclear. Include the section heading and your question so we can address the exact Legal point rather than send a broad reply.
Personal record request Ask through account support when you need to check, correct or remove a personal detail. We first match the request to your verified account record, then explain which changes can be made and whether a retention rule applies.
Wallet status concern For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account concern, use the cashier-linked support route and attach the payment reference. We review the record against the account before discussing status or the next Legal step.
DATA PRACTICE

How we handle privacy and account records

Legal protection is practical when you can see how records are handled. We use account details to operate access, verify the phone number attached to the account, check payment references and respond…

Data use

We use the details you provide for account access, phone verification, payment matching and policy support. A wallet name or payment reference is handled as part of that account record, not as a substitute for identity details required by the applicable terms.

Cookie controls

Cookies can preserve sign-in state, language choices and security checks between pages. If you change browser cookie settings, parts of the Legal or account path may require another sign-in, and we may ask you to confirm the session again.

Account security

Keep your phone access and account credentials private. We may use the verified phone step before discussing account changes, wallet references or access concerns, helping us avoid releasing account details to the wrong person.

Record retention

Account and payment records may remain available while needed for administration, dispute checks and legal duties. When you ask about removal, we explain which record can be cleared and which details must remain for a stated operational or legal reason.

Policy changes

If a Legal clause changes, we place the revised wording in the policy area and identify the effective point where practical. Check the page before using account access, especially when local law changes the availability of a feature or activity.

Change requests

Send correction, access or deletion requests through the support path linked to your account. State the requested action and the affected detail; we verify ownership first and reply with the result or the reason a record must be retained.

Answers before you open an account

These Legal answers focus on the questions that affect an Indonesian account before access begins. We explain the jurisdiction wording, personal data path, payment records and contact process in plain terms. Read the full policy text alongside these answers, then use the account support route if your circumstances are different or if access depends on local law in your location.

Legal is the policy area covering account access, personal data, cookies, payment records, permitted activity, account closure and policy changes. It applies to your use of the available lobby and wallet paths, with eligibility determined by local law rather than by a general promise of access.

Yes. Access depends on local law. You are responsible for checking whether the relevant account and activity are permitted where you are located. If a jurisdiction affects your account path, we use the policy wording and support route to explain the available next step.

Phone verification connects an account request to the phone detail you provide and helps us protect account records. We may ask for that verified step before discussing a DANA, OVO, GoPay, QRIS or bank reference, or before processing a personal data change.

We use payment references to match account activity and investigate a status question. DANA, OVO, GoPay, QRIS, virtual account and bank transfer entries can follow different confirmation paths, so keep the receipt or reference when contacting support about a Legal or wallet record.

You can request a correction through the account support path. Tell us which detail is wrong and what it should say. We verify account ownership first, update the record where permitted, and explain any retention rule that prevents an immediate change.

Cookies can keep a session, language choice and security check available as you move between Legal and account pages. Browser settings may remove that state, which can trigger another sign-in or verification step. Your browser controls determine whether those cookies remain active.

Use the support link beside the account or cashier path and include your verified account phone detail, the policy section and the question. For a wallet matter, add the payment reference. We use those details to route the request to policy, records or payment support.

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